Shipping Information

Welcome to our Shipping Info page, where you can find delivery terms, conditions, and policies for your orders.

Shop online and either pick up in-store or have your items shipped directly to you. Free shipping on select orders. We use reliable carriers for timely delivery. Check your item details, price, and delivery options at checkout, with faster delivery available for an additional fee. Delivery times depend on address, item availability, and order time.

UK Local Express Shipping Policy

Shipping Methods

  • We use the following courier services based on parcel size and weight:
  • Royal Mail Large Letter / Whistl Large Letter – For items under 2.5cm thickness and 0.7kg
  • Royal Mail Tracked 48H / Hermes (Evri) / Whistl Yodel – For items over 2.5cm thickness and under 2kg (2-day delivery)
  • Parcelforce / DPD Next Day – For orders over £30 (UK General Area only)
  • 🚨 Note: We may change couriers if necessary, but the service level will remain the same.

Postage Charges

  • ✅ Free delivery across the UK for parcels under 2kg.
  • 📌 Extra charges apply for parcels over 2kg in certain remote areas:

Tracking & Delivery Times

 

  • Orders before 9:00 AM GMT (10:00 AM Summer) → Processed & tracking updated same day
  • Orders after 9:00 AM GMT (10:00 AM Summer) → Processed & tracking updated next working day
  • Tracking numbers are uploaded daily by UK noon time. If missing, contact us with your order number.

Important Notes

  • Parcelforce/DPD Next Day only applies to orders over £30 in the UK General Area.
  • We only ship within the UK (no international shipping).
  • Large Letter service is NOT suitable for TikTok sales – use Tracked 2-Day service or TikTok’s Evri Label.
  • Bulk orders (3+ items via Large Letter service) will be upgraded to Tracked 48H for free.

Disclaimer

  • 3-7 day service (Large Letter): No full tracking
  • 2-day tracked service: Full tracking provided
  • Delivery times are estimated, and we cannot guarantee 100% accuracy as services are provided by UK courier companies.

Contact for tracking issues: info@swosretailsmart.com